The University of ArizonaThe University of Arizona
Bursar's OfficeBursar's Office

Customer Service Survey DRAFT

Thank you for taking the time to complete this survey. Providing excellent customer service is a top priority of the Bursar’s Office. Your feedback will help us evaluate our current performance and identify areas for improvement.

The survey should take less than 3 minutes to complete.

After you submit the survey, you will be given the opportunity to be entered into a raffle to win an Apple iPad mini.

When completing this survey, please recall one specific interaction/experience you had with the Bursar's Office and provide feedback for only this one interaction/experience. Feel free to submit additional surveys for other interactions/experiences with us.

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How friendly was the Bursar representative who assisted you?
How well did the Bursar representative listen to you?
How well did the Bursar representative understand and acknowledge your situation?
How well did the Bursar representative explain your options to you?
How well were the University's policies and procedures explained to you?
How clear was the information that the Bursar representative gave you?