Department Training

Point of Sale (POS) Terminal Training

Upon the receipt of the POS equipment, the merchant must contact Bank of America support services at 1-800-430-7161 for training. If additional assistance is needed with the equipment, please contact

PCI-DSS Security Awareness Training

Per Payment Card Council Data Security Standards (PCI-DSS), all personnel that handle, have control of website information or may come in contact with bank/credit card information MUST attend bank/credit card security awareness training and sign a Merchant Security Awareness Acknowledgment. We assist with the development of staff awareness training, offer group/individual training, and online training. A log of all department security awareness training and staff acknowledgment forms are kept in the merchants department’s compliance documents.

In-Person Training Online Training
Individual and Group Bank/Credit Card
Security Awareness Training- Provide the necessary staff awareness training mandatory by PCI-DSS.
Payment Card Security Awareness Training
11 minute web training – This can be used as the mandatory annual staff training
PCI Compliance Documentation
Review Department compliance documentation
PCI Validation Assessment Preparation
Organize and review necessary merchant documents for a successful compliance validation assessment

To discuss training options or set up individual/group training, contact

Semi-Annual Mandatory Merchant Meetings/Training

Each year in February and October, mandatory campus merchant meetings/trainings are scheduled to review PCI-DSS regulations, prepare for security assessments and disseminate assessment results. It is mandatory to have the merchant responsible person (MRP) or a department representative attend.